Frequently Asked Questions & Troubleshooting

Clients Updating their payment method • This WILL NOT work on our Wix Apps. You can use a mobile browser in desktop mode but a desktop would be the best practice. To update your payment method: 1. Log in to your Shell Shock Fitness account. 2. Go to the My Subscriptions section of the Members Area. 3. Click the relevant plan. 4. Click Update Payment Method. *** You SUBSCRIPTION payment is under My Subscritions & NOT My Wallet. https://static.wixstatic.com/media/62355a_2ce5047080834f18b5ee1efe7c977150~mv2.png 5. Click Credit/Debit Cards. 6. Enter the relevant details for the new payment method. Note: The current payment method appears at the top to avoid confusion. 7. Click Submit. Notes: • ***My Subscriptions is used to track, view status, and manage recurring payments for classes, plans, or product subscriptions. MyWallet in the Wix Members Area is primarily for customers to manage saved payment methods for shop purchases and bookings. • This option is only available for active, online recurring subscriptions. • Clients can only update their payment method to a valid credit card. • Clients need to update the payment method on each subscription separately (changes to one subscription do not affect all subscriptions). • Updating payment method is not yet available to everyone, however, your clients can update their payment method through PayPal or Stripe where relevant.

Members can reset their own passwords by clicking on the Forgot password? link at the bottom of the members area login screen. Why is my site member not receiving a password reset email? Members don't receive a password reset email when you reset their password. After resetting their password, they'll see a message on the login screen the next time they try to log in. The message lets them know their password has been reset and that they should click the Forgot password? link to set a new password. https://static.wixstatic.com/media/62355a_0e34fdc9175549eeb3af0523d1af0c43~mv2.jpg

Canceling of any plan will result in the forfeiture of any applied discounts. We give you the ability to manage and cancel your membership(s). We will not be held responsible for canceling your membership(s) or processing refunds for missed cancelations that you have the ability to manage. For instructions on how to do this see other question on our FAQ page.

Please refer to the instructions below on how to cancel your account on your own via a computer or mobile device. Via Desktop> To cancel a plan through the Members Area: Log in to your Shell Shock Fitness Account. 1. Click your member profile at the top of the site. 2. Click My Subscriptions in the drop-down menu. 3. Click the More Actions arrow next to your plan. 4. Click Cancel Subscription. 5. Click Yes, Cancel to confirm. Via our Fit App> 1. Click on your image/icon on top left 2. Click on your name 3. Click on My Activities 4. Click on Subscriptions 5. Click on More Details 6. Click on kebab menu/3 vertical dots on upper right 7. Click Cancel subscription