Question 1

How do I update my credit card for my subscription?

Accepted Answer

Clients Updating their payment method

This WILL NOT work on our Wix Apps.   You can use a mobile browser in desktop mode but a desktop would be the best practice.

To update your payment method:

Log in to your Shell Shock Fitness account. 
Go to the My Subscriptions section of the Members Area.
Click the relevant plan.
Click Update Payment Method.

5. Click Credit/Debit Cards. 
	6. Enter the relevant details for the new payment method.
	Note: The current payment method appears at the top to avoid confusion. 
	7. Click Submit.

Notes:
***My Subscriptions is used to track, view status, and manage recurring payments for classes, plans, or product subscriptions.  MyWallet in the Wix Members Area is primarily for customers to manage saved payment methods for shop purchases and bookings. 
This option is only available for active, online recurring subscriptions.
Clients can only update their payment method to a valid credit card.
Clients need to update the payment method on each subscription separately (changes to one subscription do not affect all subscriptions).
Updating payment method is not yet available to everyone, however, your clients can update their payment method through PayPal or Stripe where relevant.

Question 2

How do I reset my password?

Accepted Answer

Members can reset their own passwords by clicking on the Forgot password link at the bottom of the members area login screen from our website.

If this does not work you can also go to www.wix.com and click to log in > click forgot password > go from there (our website is built on wixand this has worked in the past).

Please reach out if you are still having issues.

Question 3

Cancel and refund policy

Accepted Answer

Canceling of any plan will result in the forfeiture of any applied discounts.

We give you the ability to manage and cancel your membership(s).  We will not be held responsible for canceling your membership(s) or processing refunds for missed cancelations that you have the ability to manage.

For instructions on how to do this see other question on our FAQ page.

Question 4

How do I cancel my subscription?

Accepted Answer

Please refer to the instructions below on how to cancel your account on your own via a computer or mobile device.

Via Desktop> To cancel a plan through the Members Area:

Log in to your Shell Shock Fitness Account. 
Click your member profile at the top of the site.
Click My Subscriptions in the drop-down menu.
Click the More Actions arrow  next to your plan.
Click Cancel Subscription.
Click Yes, Cancel to confirm.

Via our Fit App>
Click on your image/icon on top left
Click on your name
Click on My Activities
Click on Subscriptions
Click on More Details
Click on kebab menu/3 vertical dots on upper right
Click Cancel subscription

Frequently Asked Questions & Troubleshooting

How do I update my credit card for my subscription?

How do I reset my password?

Cancel and refund policy

How do I cancel my subscription?

ADDRESS

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